Terms & Conditions

Terms & Conditions

Cancellations and Non Attendance

Portsmouth Safeguarding Children Partnership (PSCP) would like to provide a training programme which is accessible, meaningful and relevant to the workforce in Portsmouth. Part of doing so incorporates providing a sufficient amount of courses to meet the demands of the workforce. Unfortunately, we do experience a significant problem with non-attendance and late cancellations. The impact of this is significant in being able to provide the range of topic based safeguarding courses professionals require.


As demand for PSCP courses is high and some applications may be unsuccessful, early cancellation is important in order that the place can be offered to another participant.

Delegates are able to cancel their own place 3 days before the course date by logging into PSCP events page here – pscptraining.portsmouthscp.org.uk

If delegates wish to cancel their place less than 3 days before the course date they must email us at pscptraining@portsmouthcc.gov.uk. Delegates are unable to cancel their own place with less than 3 days to go.

If we are given less than 3 days' notice of cancellation, the full charge of the training will be made. This applies to both partners and non-partners.

Please note, the PSCP will not issue a refund if you cancel your place with less than 3 days' notice.


Charging / Non Attendance

You will receive an email confirmation twice between booking onto the course and before the course event day. You will receive and email 10 days and 3 days prior to the course date.

However, if you do not attend a course that you have booked on to, we will email you and your manager/finance team (you would have given us these details when you created an account to book onto our events).  If you paid for the course, this will not be refunded.

If you work in an Education / Early years setting, there is a charge of £80 per day for the following courses:

  • Basic Safeguarding (Half day training £35)
  • Early Help
  • Child Protection
  • Managing Safeguarding in your Organisation
  • DSL
  • Safeguarding Supervision

All other courses are free of charge.

 Early Years Settings can access Basic Safeguarding Children Training FREE OF CHARGE through the Early Years Department at Portsmouth City Council. If a place is booked and attended through PSCP there will be a charge of £35.

Unforeseen events/exceptional circumstances

We understand that unforeseen events/exceptional circumstances can lead to cancellation or non-attendance, in which case, the PSCP may consider a refund request or to waiver the nonattendance fee. You must request a refund at your earliest opportunity by emailing pscptraining@portsmouthcc.gov.uk The PSCP Training Manager will use their discretion in deciding whether a refund will be issued.

In such circumstances endeavours will be made to re-book a place on another occurrence.

In the event where the PSCP Training Manager agrees to a refund and the delegate does not wish to re-book the full amount will be refunded.


PSCP Training Cancellation

Due to unforeseen circumstances such as trainer illness or adverse weather conditions, on rare occasions, the PSCP Training Manager may be required to cancel training with limited notice. If this occurs future course dates will be offered with priority booking. Otherwise we will refund delegates’ training charge but not reimburse other costs incurred by organisations, such as, those incurred in releasing staff to attend courses or travel expenses. Courses may be cancelled if low numbers are scheduled for attendance, in this instance ample notice will be given to delegates.


Data Policy

The information you provide when booking onto courses with PSCP will be retained for 10 years. With your consent at booking, you will receive communication and marketing information relating directly to the PSCP training and briefings. The consent given will cover a 2 year period. The on-line booking system will automatically send a reminder email at 22 months to request further consent for the following 2 years.


Evaluation Policy

An essential part of quality assuring the training provided by PSCP is to evaluate the impact on practice. Mechanisms are in place to support the collection of information from delegates booking on courses:

  • All delegates will need to complete a pre-evaluation on-line when booking onto a course. Bookings will not be completed without this.
  • On completion of the course and prior to being able to access certificates and / or course material delegates will be required to complete a post course evaluation.
  • Delegates will be asked to give consent for future evaluation at 3 and 6 months.

Managers may be contacted to evaluate the impact of training on practice at 3 & 6 months post course attendance.


GDPR Statement



Charging Policy February 2020

PSCP provides multi-agency and single agency training for the workforce in Portsmouth. The cost of each training event is provided on the Online Training Booking System and is per person.

The programme is part funded by PSCP partner agencies. Private organisations and education providers including schools, colleges and early years settings are charged for attending training. Education providers are invited to access discounted rates through the Traded Services website. Organisations who have not signed up to Traded Services Agreement will be charged per delegate per course.

Safeguarding Children Basic Awareness courses and bespoke training courses delivered on a single agency basis will be charged as per charging policy.

There is also a cancellation policy which includes charges for non-attendance and applies to courses which are advertised at zero cost.

For face to face training events, an invoice will be issued to the employing organisation following the training event finish date.

Once enrolled you are agreeing to be charged for the course and will be invoiced accordingly.

  • Full day face to face training course £80
  • Half day face to face training course £35

The demand for this training programme is ever increasing and there are more and more organisations accessing this training. As such, we need to reduce the instances where people do not attend the training and have not cancelled in ample time to allow others to take their place. Please be aware of our cancellation policy. If we do not receive 3 working days’ notice for non-attendance, your organisation will be charged the full price of the course.

We realise that there may be exceptional circumstances, such as illness, which lead to a short-notice cancellation and this will be taken into consideration. At the discretion of the training team, the delegate's space on the course can be substituted with a colleague of the same organisation. The line manager needs to inform us of their intention to do so and contact pscptraining@portsmouthcc.gov.uk

 Delegates must ensure that they sign the register at the start of each training course to avoid any unnecessary charging.

Portsmouth Safeguarding Children Partnership reserves the right to cancel a course. We make every effort to ensure this does not happen and delegates will be offered the next available date.

Core training course which are chargeable:

  • Basic Safeguarding Children
  • Early Help
  • Child Protection
  • Safeguarding Supervision
  • Managing safeguarding in your organisation
  • Designated Safeguarding Lead (School staff only)

Courses with zero cost:

  • Working with Exploited and Vulnerable Children
  • Understanding Childhood Neglect
  • Adverse Childhood Experiences (ACEs)
  • 2- day Restorative Practice
  • Restorative Practice Development Session
  • Safeguarding Children with Disabilities
  • Female Genital Mutilation (FGM)
  • Youth Justice Training
  • DSL network (School staff only)
  • LADO Workshop
  • Any other courses / briefings / workshops which are offered free of charge

PSCP training team are able to provide bespoke training for organisations at the following costs:


Group size


Whole School Inset / Organisation

Basic Safeguarding  training


Groups up to 50 delegates


Groups  between 50 - 100 delegates


Groups above 100 delegates








Bespoke training courses (minimum 8 delegates)

2 - 4 hours


Full day




Bespoke training for voluntary sector organisations:


2 - 4 hour training


Full day